Official Mart88 Document
At Mart88, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This document provides a transparent explanation of how we collect, use, store, and protect the personal information of all our Malaysian members.
Mart88's Privacy Commitment
By using the Mart88 platform, you agree to the collection and use of your personal information as described in this privacy policy.
Our comprehensive approach to keeping every Malaysian member's personal data protected at all times.
All data transmitted between your device and Mart88's servers is protected by 256-bit SSL encryption — the same technology used by Maybank, CIMB, and Malaysia's leading financial institutions. No one can intercept or read your information in transit.
Mart88 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). This means we collect only the data that is necessary, use it solely for the stated purposes, and give you full control over your own data.
Mart88 has never and will never sell, rent, or disclose members' personal information to any third party for marketing or commercial purposes. Your data belongs to you — it is not a commodity for us to trade.
As a Mart88 member, you have the right to access, correct, delete, and port your personal data at any time. Data requests are processed within 14 business days by the Mart88 privacy team.
Mart88's infrastructure is actively monitored around the clock to detect and address cybersecurity threats, intrusion attempts, and unauthorised access before they can compromise member data.
Mart88 offers two-factor authentication via SMS OTP or an authenticator app for all member accounts. This additional security layer ensures that only the legitimate account owner can log in, even if their password is known to someone else.
Contact the Mart88 team if any part of this privacy policy is unclear.
Frequently Asked QuestionsQuick Summary: Mart88 collects your personal data to run the platform securely and efficiently. We do not sell your data to anyone. You may request access, correction, or deletion of your data at any time. We comply with Malaysia's PDPA 2010 and protect all data with 256-bit SSL encryption.
This Privacy Policy is published by Mart88 and applies to all users and members who access or use the platform at mart88.best, along with all related services, applications, and content.
We at Mart88 understand that trust is the foundation of our relationship with every member. That trust is built not only through a great gaming experience and fast payouts, but also through how we handle the personal information you entrust to us. This Privacy Policy is written in clear, plain language — not confusing legal jargon — so every Malaysian member knows exactly what happens to their data.
This policy applies to all information collected during account registration, platform usage, financial transactions, communications with the support team, and browsing activity on the Mart88 website.
Mart88 only collects data that is genuinely necessary to provide you with a safe, compliant, and quality service. The following are the categories of data we collect:
| Data Category | Sample Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender, nationality | Registration forms, KYC documents |
| Contact Data | Malaysian mobile number, email address, mailing address | Account registration, profile updates |
| Financial Data | E-wallet account numbers (Touch 'n Go, GrabPay, DuitNow), deposit and withdrawal records, transaction history | Payment processing, KYC verification |
| Platform Activity Data | Gaming history, betting records, slot games played, Live Casino activity, Sports Betting | Automatic platform usage |
| Technical Data | IP address, browser type, operating system, device used, login session logs | Automatic collection during access |
| Communications Data | Live chat conversation records, support emails, feedback submitted | Interactions with the support team |
Mart88 does not collect sensitive data such as health information, religious beliefs, or political views except in very specific circumstances and with your explicit consent. We also do not collect biometric data such as fingerprints or facial recognition.
Mart88 uses collected personal data solely for the following purposes. We do not use your data for any other purpose without prior notice and your consent:
Mart88 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, there are limited situations where we need to share data with certain parties:
All third parties with access to Mart88 member data are bound by data protection agreements requiring them to uphold privacy standards equal to or higher than those of Mart88. We do not permit any third party to use Mart88 member data for their own purposes.
Mart88 continually invests in enterprise-grade cybersecurity infrastructure to keep all members' personal data protected from any threats. The following are the key security layers we have in place:
Every bit of data travelling between your device and Mart88's servers is encrypted using TLS 1.3 protocol with a 256-bit key. This means that even if someone were to intercept the data in transit, they would be unable to read it without the decryption key held only on Mart88's servers.
Mart88 member data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and role-based access controls. Only Mart88 staff with a legitimate business need are permitted to access member data, and all access is logged in tamper-proof audit trails.
In addition to your password, Mart88 provides two-factor authentication via OTP codes sent to your registered mobile number. With 2FA enabled, even if someone else knows your password, they cannot log in to your Mart88 account without the OTP code received only on your phone.
Mart88's cybersecurity team monitors all activity across the platform's infrastructure in real time, 24/7. Any anomaly or suspicious activity triggers swift automated and manual responses to contain any potential data breach before it becomes a serious threat.
You can also help protect your own account: Use a strong, unique password for your Mart88 account, enable 2FA, never share your password with anyone, and log out when using a shared device. Mart88 will never ask for your password via email, live chat, or phone.
Mart88 retains your personal data only for as long as necessary for the purposes set out in this policy or as required by applicable law.
When a retention period expires and there is no legal requirement to keep the data longer, Mart88 will securely delete or anonymise the relevant data using industry-recognised deletion methods.
Website Mart88 uses cookies and similar technologies to enhance the user experience, maintain session security, and analyse platform usage patterns.
You can manage your cookie preferences through your web browser settings. Please note that disabling all cookies may affect certain features of the Mart88 platform. Mart88 does not use third-party cookies for advertising purposes that track you across other websites.
As a member Mart88 and in accordance with Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. Access requests are processed within 14 business days.
If the data we hold is inaccurate or outdated, you have the right to request that we correct it promptly.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to applicable legal retention requirements.
You may request that we restrict how we process your data in certain circumstances while a dispute is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time, with no reason required.
To exercise any of the rights above, please contact Mart88's privacy team by email at support@mart88.best with the subject line "Personal Data Rights Request". Please include your Mart88 account number and a full description of your request. We are committed to responding to all requests within 14 business days.
Mart88 is fully committed to protecting children's privacy. Our platform is not intended for individuals under the age of 18, and we do not knowingly collect personal data from them.
If we discover that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that information from our records and close the account in question. If you are a parent or guardian with concerns about a child's data, please contact us at support@mart88.best without delay.
In the course of operating the platform, members' personal data Mart88 may be processed or stored on servers located outside Malaysia. This includes servers operated by licensed international game providers such as Evolution Gaming and Pragmatic Play, as well as cloud infrastructure used to maintain service continuity.
In all cases of cross-border data transfers, Mart88 ensures that:
Mart88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to platform services.
When material changes are made to how we use your personal data, we will notify you via your registered email or a prominent notice on the Mart88 platform at least seven (7) days before the changes take effect. Continued use of the Mart88 platform after the effective date constitutes acceptance of the updated policy.
We encourage you to review this Privacy Policy page periodically. The date of the most recent update is always displayed at the top of this document.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
When people think about privacy in the context of an online casino platform, many might assume it's simply about protecting credit card numbers or passwords. But at Mart88, your privacy extends far beyond that. It means ensuring that every piece of information you share with us — from your full name to your preferred gaming patterns — is handled with complete respect and responsibility.
Malaysians are increasingly aware of their digital privacy rights, particularly since the Personal Data Protection Act 2010 (PDPA 2010) has been enforced more rigorously. Mart88 welcomes this awareness. More and more Malaysian users are asking the right questions before signing up on any online platform — "What do they do with my data?", "Who can see my information?", "What if there's a data breach?" These are entirely valid questions, and Mart88's Privacy Policy is written with the genuine intention of answering them honestly and in detail.
One commonly misunderstood area involves financial transaction data. When you make a deposit via Touch 'n Go eWallet, GrabPay, or DuitNow into an account Mart88 you, certain transaction details must be shared with the relevant payment provider in order to process the payment. This is a technical requirement that cannot be avoided — just as when you make an FPX payment via Maybank2u for any other purpose, the bank needs to process that information. What matters is that Mart88 does not store your full e-wallet or bank account number in our systems — only the minimum information required to verify and match transactions.
One aspect of privacy that many users may not be fully aware of is how gaming activity data is handled. Mart88 stores records of your gaming activity — slots played, Sports Betting wagers placed on the Malaysia Super League or EPL, Live Casino sessions, lottery activity, and more. This data is used primarily for legitimate and important purposes: resolving disputes related to game outcomes, processing winnings accurately, meeting licensing requirements, and most importantly, helping identify members who may be showing patterns of problematic play under our responsible gaming commitment.
Responsible gambling programme Mart88 actually relies on the analysis of this activity data. When our systems detect patterns such as a sudden spike in betting frequency or stake size, extended play sessions without breaks, or unusual deposit behaviour, our responsible gaming team may reach out to the member in question to check on their wellbeing. This is a positive and responsible use of data — it serves not just business interests, but the welfare of our members.
For members who are mindful of their privacy, Mart88 provides several controls you can manage directly within your account settings. You can update your marketing communication preferences — including opting out of promotional emails while continuing to receive important account notifications. You can enable two-factor authentication for an added layer of security. And you can contact our team to request access, correction, or information about the data we hold on you — all rights guaranteed under Malaysia's PDPA 2010.
A question that sometimes comes up is: what happens to my data after I close my Mart88 account? The answer is straightforward — certain data must be retained for periods prescribed by law, particularly financial transaction records, which must be kept for five years in line with AML requirements. Any other data not subject to legal retention obligations will be securely deleted or anonymised. Mart88 does not retain data beyond what is necessary — this is a responsibility we take seriously from an ethical data management standpoint.
Finally, it should be clearly stated that Mart88 has never and will never sell members' personal data to advertisers, data brokers, or any other party for commercial purposes. In today's digital landscape, data is an extremely valuable asset and many companies exploit this. Mart88 chose a different approach — building long-term trust with our Malaysian members through transparency and respect for their privacy. This is an investment in reputation that is worth far more than any short-term revenue from selling data.
The most frequently asked questions from Malaysian members regarding privacy and data security at Mart88.
All of these rights are guaranteed to every Mart88 member at no additional charge.
To exercise any of the above rights, contact us at support@mart88.best with the subject line "Personal Data Rights Request". We will process your request within 14 business days.
One of the most meaningful uses of data at Mart88 is to support our responsible gaming programme — helping identify members who may need assistance and reaching out to them proactively.
Responsible GamingMart88 analyses gaming activity data to identify patterns that may indicate problematic play — such as sudden spikes in betting frequency or stakes. This is a responsible use of data, carried out in the best interest of our members.
Once you set deposit or loss limits on your Mart88 account, those settings are stored securely and enforced automatically. No one — including Mart88 staff — can raise those limits without your consent through the appropriate verification process.
If you apply for self-exclusion, your record is stored securely and fully enforced. While a self-exclusion period is active, the Mart88 system automatically blocks all account access attempts without exception.
Your Data is Safe. Your Platform is Trusted.
Join over 150,000 Malaysian members who trust Mart88. Registration is free, with a minimum deposit of RM20 via Touch 'n Go or DuitNow — enjoy more than 500 games with full confidence that your privacy is always protected.
* By registering, you agree to the Terms & Conditions and Mart88's Privacy Policy. 18+ only.