Terms & Conditions Mart88 – Platform Rules for All Malaysian Members

In this Terms & Conditions document, the following words and phrases carry the meanings stated:

To register and use the services Mart88, you must satisfy all of the following eligibility requirements in full:

• Be at least 18 years of age at the time of registration.
• Registering in your own personal capacity and not on behalf of any other person.
• Never been declared bankrupt or currently undergoing any formal debt management process.
• Not appearing on any active self-exclusion list enforced by Mart88 or any related platform.
• Acting entirely of your own free will, without pressure from any party.

Each individual is only permitted to hold one (1) active account at Mart88. Registering more than one account using the same or different name, phone number, email address, or payment information is strictly prohibited.

Upon registration, you agree to provide information that is truthful, accurate, and up to date. False or misleading information is sufficient grounds for immediate account closure and the freezing of all balances.

Mart88 reserves the right to request additional identity verification (Know Your Customer – KYC) before processing a first withdrawal or at any time deemed necessary. The KYC process typically involves submitting a copy of your MyKad and proof of payment.

Mart88 accepts deposits via the following payment methods, which are the most widely used e-wallet and digital banking options in Malaysia:

• The minimum deposit per transaction is RM20.
• The maximum daily deposit depends on your account tier – check the current limit in your account settings.
• All deposits are processed almost instantly – typically within 1 to 3 minutes.
• Mart88 does not charge any processing fees for deposits. Any fees imposed by e-wallet providers are the member's responsibility.
• The account used for deposits must be registered under the same name as the mart88 account holder.

Withdrawing funds from the account Mart88 subject to the following conditions:

Mart88 reserves the right to suspend or withhold withdrawals for security verification purposes, including identity verification, review of suspicious activity or anti-money laundering (AML) compliance checks. In such cases, the Mart88 team will contact the relevant member directly.

Mart88 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, free spins, and VIP programme rewards. Each bonus is subject to specific terms that will be stated on the relevant promotions page.

General terms applicable to all bonuses at Mart88:

• Only one bonus is permitted per deposit unless otherwise stated in the promotion terms.
• The standard rollover requirement for deposit bonuses ranges from 5x to 20x depending on the bonus type – check the specific terms of each promotion.
• Bonuses and winnings derived from bonuses must meet the rollover requirement before they can be withdrawn as cash.
• Bonuses cannot be used on certain excluded games – the list of games excluded from rollover calculations will be specified in the promotion terms.
• Mart88 reserves the right to modify, suspend or cancel any promotion at any time with reasonable notice.
• Bonus abuse – including opening multiple accounts to claim bonuses or combining bets with other members to manipulate rollover requirements – is strictly prohibited and will result in the cancellation of all bonuses and potentially the closure of the account.

All games available at Mart88 – including slots, Live Casino, baccarat, blackjack, roulette, lottery, Sports Betting, and e-sports – are subject to the specific rules stated within each game's interface. Members are responsible for understanding the rules of a game before placing real-money bets.

• All Mart88 casino games use an RNG system certified by internationally accredited independent testing bodies to ensure every round is fair.
• Game results verified by the system are final. No appeal may be made against a valid game result unless a verifiable technical fault can be demonstrated.
• In the event of a technical disruption or connection failure during a game round, Mart88's system will resolve that round based on the RNG result already generated. If the system is unable to complete the round, the wager will be returned to the member's account balance.
• For Sports Betting, all confirmed bets are final. Odds may change before a match begins based on the latest developments – the odds locked in at the time the bet is confirmed are the ones that apply.
• Mart88 reserves the right to void or correct bets placed at odds that are clearly inaccurate due to a technical error.

The following activities are strictly prohibited at Mart88 and will result in immediate disciplinary action, including account closure and balance freeze:

Members may close their Mart88 account at any time by contacting the customer support team via live chat or email. Prior to closure, any remaining real-money balance that has not been withdrawn will be processed in accordance with standard withdrawal procedures once all applicable conditions have been met.

Mart88 reserves the right to suspend or close a member's account for the following reasons:

• Violation of any section of these Terms & Conditions.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Suspicious activity that may involve fraud, money laundering, or violations of the law.
• Instructions from authorities with legal jurisdiction.
• A self-exclusion request from the member themselves.

In cases where an account is closed due to a breach of terms, Mart88 reserves the right to forfeit all remaining balances in that account where the breach involves proven fraud, bonus abuse, or illegal activity.

Mart88 will not be liable for any loss or damage arising from:

• Internet disruptions or connectivity issues on the member's end that result in an undesired game outcome.
• Errors in information provided by the member during registration or use of the platform.
• Unauthorised access to a member's account resulting from the member's failure to keep their password confidential.
• Financial losses incurred by members as a result of their own betting decisions.
• Service disruptions caused by factors beyond Mart88's control, including third-party failures, natural disasters, or government directives.

In any event, Mart88's maximum liability to a member shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Mart88 is committed to protecting the privacy of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). All personal information collected during registration and use of the platform is used solely for purposes related to the provision of Mart88 services.

Mart88 will not sell, rent, or disclose members' personal information to third parties without explicit member consent, except where required by law or court order. For full details on how your data is collected, used, and protected, please refer to the Mart88 Privacy Policy.

Mart88 reserves the right to modify, add or remove any part of these Terms & Conditions at any time. Members will be notified of any material changes via their registered email or an in-platform notice at least seven (7) days before the changes take effect.

Continued use of the Mart88 platform after the effective date of any changes to these terms constitutes your acceptance of and agreement to the updated terms. If you do not agree with the changes, you have the right to close your account before the effective date.

The last updated date and version number of this document are stated at the top of this page. Members are encouraged to review this document periodically to stay informed of the current applicable terms.

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which Mart88 holds its operating licence. Any dispute arising from the use of the Mart88 platform that cannot be resolved through negotiation within 30 days will be referred to independent arbitration in accordance with recognised international arbitration rules.

As a member from Malaysia, you are responsible for ensuring that your use of Mart88's services complies with the local laws applicable to you. Mart88 does not provide legal advice in this regard, and members are encouraged to seek independent legal counsel if needed.

If you have any questions regarding these Terms & Conditions or require further clarification on any section, the support team at Mart88 is available to assist you 24 hours a day, 7 days a week.

For formal complaints or disputes relating to platform operations, please email support@mart88.best with the subject line "Formal Complaint" and include your account number along with full details of the matter in dispute. Mart88 is committed to responding to all formal complaints within 3 business days.